complaints.
how to make a complaint.
We are committed to providing safe, respectful, and high-quality care. We welcome feedback and take every complaint seriously. If you are unhappy with any aspect of your care, service, communication, privacy, or experience with CML, you have the right to make a complaint.
We are committed to providing safe, respectful, and high-quality care. We welcome feedback and take every complaint seriously. If you are unhappy with any aspect of your care, service, communication, privacy, or experience with CML, you have the right to make a complaint.
This process reflects Right 10 of the Code of Health and Disability Services Consumers’ Rights, which gives consumers the right to complain and requires providers to have a fair, simple, speedy, and efficient complaints process:
Please include as much information as you can. You do not need to use formal language, a complaint can be made in your own words.
Please contact us;
- In Person
- By Phone
- By Email
- In Writing to: Coastal Medical Ltd
PO Box 3010, Fitzroy, New Plymouth 4312 - Online Form
what happens next.
After receiving your complaint, we will acknowledge it in writing within 5 working days. We will then review your concerns, which may include speaking with relevant staff and reviewing records or processes. Within 10 working days of acknowledging your complaint, we will provide a written response outlining the outcome and any actions taken, or let you know if more time is required. Some complaints may take longer to resolve depending on their complexity.
Want more information about our complaints process?
View our full Complaints Process for more information about how we manage complaints, your rights, and what you can expect from us.